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Telephone Systems

SUMMARY Senior Information Technology Manager with over 15 years experience in network administration and management. A decisive and motivating leader, recognized for high quality work, attention to detail and excellent interpersonal skills. Demonstrated success in managing multiple projects and teams from concept to completion. Proven ability to acclimate quickly to new situations and challenges. PROFESSIONAL EXPERIENCE ITHAKA HARBORS, New York, NY 2004-2005 Manager IT Support Services Manage on-site help desk for 6 affiliated organizations in 7 offices. Accountable for meeting, tracking and reporting on multiple service level agreements. Manage Information Technology projects across all affiliates.  Planned, researched and implemented a new centralized call tracking system to replace an antiquated email system, allowing better response times and client issue reporting.  Created multiple client access points for call tracking system, resulting in faster response t

Skills & Expertise

AccessActive DirectoryApacheArcserveAvayaBudgetingCChange ManagementCiscoClusteringCorporateDosIisJavaLotus NotesMicrosoftNetworkingOutlookPagemakerSQLTcp/ipVisioWindowsXML

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