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An innovative and goal-oriented leader with more than 8 years of progressively responsible experience in instructionaldesign,training, assessment, and management functions in diverse corporate training and call center environments. Additionally more than 15+ years experience in educational and business environments. A strategic thinker and effective communicator with strong analytical and problem-solving skills and the demonstrated ability to build and lead highly successful teams. Strong assessment and curriculum development and evaluation background coupled with excellent platform/presentation skills. ACCOMPLISHMENTS Management Directed training and development function for large call center operation with 10 branches, and oversaw the development and delivery of a wide range of sales and customer service programs for Fortune 100 and 500 corporate clients as well as corporate training programs such as managerial, supervisory, train the trainer, safety, and sexual h

Skills & Expertise

AccountingAnalysisAnimationCoachingContractsCorporateCorporate TrainingCurriculum DevelopmentCustomer ServiceCustomer Service TrainingDesignE-LearningLeadershipManagementManagement DevelopmentMaterialsPresentationsQaQuality Assurance (QA)ReportsSalesSellingTaxTraining

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