is a service that converts speech (either live or recorded) into a written or electronic text document. Transcription services are often provided for business, legal, or medical purposes. The most common type of transcription is from a spoken-language source into text such as a computer file suitable for printing as a document such as a report. Common examples are the proceedings of a court hearing such as a criminal trial (by a court reporter) or a physician's recorded voice notes (medical transcription). businesses can send staff to events, speeches, or seminars, who then convert the spoken content into text. Some companies also accept recorded speech, either on cassette, CD, VHS, or as sound files. Quality in transcription can be rather explained as “accuracy”. Accuracy is the base for success in transcription. The transcript or the text format should be as exact as what was dictated in the audio /video file. The three-step quality process ensures consistent quality delivery in the world of transcription. -As a first step, the voice files are received or downloaded via FTP or thru secured channel links which must not be broken while downloading. Downloaded files will be distributed for transcription to a team of quality transcribers. -The second level of the quality process is Proof-reading. It is only here, that the transcript will be under scrutiny for wrongly spelled words, filling up of the blanks, checking for like-sounding words, and for punctuation and paragraphing. -The third level of the quality process is Editing, and this is the key process in determining the quality of the transcribed file. It is only at this level, an Editor listens to the whole file again along with the transcript and edits it till it becomes 100% accurate and does the final check for the formatting with regard to client specifications.