I am a conscientious, self-motivated individual with excellent communication skills, time management capabilities and a high level of attention to detail. I have over 20 years experience as a Technical Writer working in various software industries. Most recently, I have been writing knowledge base articles for identity management software. I have developed a knowledge base from the ground up with over 900 quality support articles. In the past, I have written in a variety of formats including release notes, user guides and online help. I am also very experienced in taking the shell of an article and turning it into a well written, edited article ready for publication. I also run a wine business and write wine related blogs.