I had been in the BPO industry for 11 years now. I had 6 years experience as a Virtual Assistant to a company that offers web development. I did admin tasks, data entry and client coordination, appointment setting and product presentations. I also have 3 years experience as a customer service representative for a Chase bank and 3 years experience as a Team Lead for Office Depot Max. I managed a team of 20-25 people. Conduct training, coaching and reports individual and team progress.