vtiger is an open source CRM application which was inspired from SugarCRM with the intention to become a completely open source CRM application with the same features and functionalities that SugarCRM have. It offers reporting, a customer portal and an Outlook plug-in in its free edition, whereas those functions are in paid versions of the other CRM applications.
vtiger 5.4.0 is the most recent version which is capable of offering all the CRM functions:
Customizable product entries, inventory management, quotations and billing.
Customer support & service functions, including a customer self-service portal.
Analysis and reporting.
vtiger features multiple database support along with security management and various web forms. The project is available in over 15 different languages.
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