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Wireless Networking

Telcontar Inc. (formerly Televoke Inc.), Customer Service Manager 2000 to 2004 Start-up Application Service Provider in the Vehicle Location Services industry. System allows the user to interact with device via the Internet and the PSTN in real time. Responsibilities include interacting with partners and internal workgroups to identify, outline and manage problems to resolution and with voice and data carriers to optimize offerings and respond to troubles when they manifest themselves. Provide support to the QA group in performing test suites using both manual and automated test tools. · Implemented 24x7 Customer Support solution that improved response to customer concerns and problem resolution. Solution also allowed for remote access to end user and partner networks to quickly test, verify and overcome called in problems. · Evaluated automated test tools and made recommendation to purchase tools at a savings of over $70,000.00. Total spent on this project was

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$25/hr Ongoing

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Telcontar Inc. (formerly Televoke Inc.), Customer Service Manager 2000 to 2004 Start-up Application Service Provider in the Vehicle Location Services industry. System allows the user to interact with device via the Internet and the PSTN in real time. Responsibilities include interacting with partners and internal workgroups to identify, outline and manage problems to resolution and with voice and data carriers to optimize offerings and respond to troubles when they manifest themselves. Provide support to the QA group in performing test suites using both manual and automated test tools. · Implemented 24x7 Customer Support solution that improved response to customer concerns and problem resolution. Solution also allowed for remote access to end user and partner networks to quickly test, verify and overcome called in problems. · Evaluated automated test tools and made recommendation to purchase tools at a savings of over $70,000.00. Total spent on this project was

Skills & Expertise

AccessBillingChannel BanksCiscoCisco VoIPCustomer ServiceCustomer SupportDefect TrackingEngineeringEquipment IntegrationInternationalLead GenerationLogisticsMagicManagementNetworkingPBXProgrammingProprietary SoftwareQaReal TimeTelecommunications IndustryTelephonyVoIP

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