Collections Insurance Analyst medical data systems Reviewing account transactions,researching financial and insurance claim updates to aid in returning revenue to the hospitals, acting as a liason between the insurance company and the hospitals. Call Center Management Trouble resolution supervisor Convergys 2002-2003 Promotion from trouble resolution specialist within a three month period to floor supervisor, assisting on floor agents with customer relations, on floor management. Call Center Trouble resolutions specialist I Convergys Assisting the agent on the call floor with customer issues, as well as customer retention and satisfaction. Call Center Management Account executive Coach GEICO Insurance,1998-2001 Handling customer accounts, improving customer/business relations. Creating new customer accounts. Advertising Client Relations Promotions Executive Campus Dimensions,1997-2001 Marketing, Advertising, Sales Consistent