If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business.

Some of common tasks are:
Set up notification rules
Customize email templates
Set up ticket views based on your business
Updating page layouts / Help Center (Zendesk Guide)
Working with triggers & Macros
Working with Automations
Working with dashboards and reports (Zendesk Explore)
Integrate Zendesk with your phone system (Zendesk Talk)

Before placing order, please contact me for some details and requirements.