Integrated Contact Center
Introduction
The project at hand is a multifaceted and substantial endeavor aimed at establishing an integrated contact center that encompasses various communication channels.
Project Objective
The primary goal of this project is to create a self-sufficient contact center that minimizes reliance on external services, subscriptions, or proprietary technologies, unless absolutely necessary due to lack of alternatives.
The system should provide contact services for the company and the teams and for the clients which they are individuals and companies with their teams.
Structure of the Project
The project is segmented into several subprojects, allowing for a focused approach to different aspects of the contact center setup.
Notes For Freelancers
This is a big project, enough financial resources will be provided.
Interested freelancers are required to submit detailed technical proposals.
Proposals can be one sentence and up
Payment is contingent on the persuasiveness and suitability of the proposal.
Freelancers can select specific subprojects or components to work on.
Technical specifics, including technologies used and cost breakdowns, must be clearly outlined in the proposals for consideration.
General System Features
Agents have the flexibility to work remotely from any location.
Supervisors can manage operations from anywhere with internet access.
The system accommodates multiple teams concurrently, enabling seamless operations.
Technical Features
SMS Outbound: Utilizing phones as SMS gateways with affordable SMS credit payment options is the preferred solution for cost-effective messaging.
Note: I dont need ONE phone number to send and receive.
Phone Outbound and Inbound: To facilitate international calls without excessive costs, Voice over Internet Protocol (VoIP) technology is recommended. But other aspect needs your impot.
Note: I dont need ONE phone number to call and receive.
Live Chat: Preference for WhatsApp as the inbound and outbound live chat platform.
Email Management: Integration of email functionality poses challenges. Desired features include consolidating user emails into a Unified Inbox and enabling managers to read and respond to emails. Additionally, the system should provide AI capabilities for automated email responses.
AI Integration Bots) : Initial AI features should focus on basic functionalities to augment the system's efficiency.
Social Media Integration: Explore potential integration with LinkedIn, Telegram, Facebook Messenger, Instagram, and Discord for comprehensive communication coverage.
Conclusion
The revamped integrated contact center project prioritizes self-reliance while incorporating various communication channels to facilitate efficient operations and customer interactions. Freelancers are encouraged to propose detailed technical solutions in alignment with the project's objectives and technical specifications.
This revised approach streamlines the project requirements and highlights key aspects for freelancers to consider while emphasizing the overarching objectives of the integrated contact center initiative.
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