Able to complete 300+ calls in an eight hour shift. Strong experience in debt collections, insurance claims processing, cable billing, medical insurance, and food distribution. Able to communicate a company's services, policies, and procedures. Able to provide a great experience with customers through thorough communication and education of service/products. Able to build rapport within seconds. Maintain caring, empathetic, and professional demeanor with all types of customers. Able to provide great service to irate customers. Able to type, talk and listen simultaneously 60 WPM Strong ability to maintain client retention. MS Word Advanced MS Excel