Administrative and Secretarial Services. - use a word processing package such as Microsoft Word -audio and copy type -write letters -deal with telephone and email enquiries, using an email system (e.g. Microsoft Outlook) -photocopy and print various documents, sometimes on behalf of other colleagues -organise and store paperwork, documents and computer-based information -create and maintain filing and other office systems -keep diaries and arrange appointments -schedule and attend meetings, create agendas and take minutes - shorthand may be required to do this -book meeting rooms and conference facilities