Hi! I've been a Trainer for Airbnb for more than 2 years, I've handled all areas from of costumer service. For example CE, Resolutions specialist 1 & Resolution specialist 2 I know how Guests and Hosts work, I have trained case managers.

I'm looking for someone that would like to hire me as a Virtual Assistant for their Airbnb/VRBO/Agoda/Booking .com Listing/s.

Create a property listing for you with accurate descriptions and photos.

Maintain the property listing by updating essential information.

Confirm booking requests and send welcome messages.

Create a comprehensive house rules document.

Answer queries before and after the check-in.

Make sure your guests have a smooth check-in.

Share the accurate address and route to your property.

Guide the guests if they need assistance during the transit.

Track cancellation requests over the phone and update the calendar.

Make sure your guests leave reviews and handle negative reviews.

Track rescheduling requests and delayed arrivals.

Keep your guests informed about any urgent information – like a new construction starting next to your property.

Create guest resources like emergency exit plans, emergency contact information, and local tourist attractions. - Microsoft Outlook

- Microsoft Word

- Microsoft Office

- Eviivo

- Pricelabs 

- Hospitality.com 

- Guesty

- Asana 

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