Application Support roles are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in an Application Support job description: Possessing specialist knowledge of operating systems, devices, applications and software Providing technical support to teams within the organisation, and to external clients when required Assisting with systems integrations Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintaining and updating technical documents and procedures Identifying and resolving technical issues Managing coordination at a local and international level where required Delivering regular and customized training to teams within the business Preparing maintenance plans and upgrading schedules for the organisation’s systems Developing reports for teams across the business