Over 9 years of experience in Customer services, retention, sales and technical support positions; including management and legal asistance positions, corporate and product training. Medical billing and claim submissions. Always striving for excellence and quality. Providing exceptional customer service. Full capability on handling difficult or challenging situations and clients on an effective and timely manner. I am fully bilingual on English and Spanish. French writing and reading on a basic level. I have two specializations on Civil and Penal legal management. Also, specialization on negotiation and management of civil, commercial, penal and labor conflicts.