• Data visualization tools : Tableau • DW tools : Informatica, TOAD, SQL Developer, Access • Web Analytics tools : Adobe SiteCatalyst, Google Analytics • Project Management : Rally, Sharepoint, MPP, Clarity • Ticketing systems: Siebel, Remedy, Rational ClearQuest, Tivoli SRM • Operating systems : Windows, IBM mainframes, UNIX • Microsoft office (Word, Excel, PowerPoint, Visio) . HTML