Over 15 years of excellence in helping international and local ITOs (Information Technology Outsourcing), BPOs (Business Processing Outsourcing) and partners successfully implement, run and manage Nearshore Operations, Projects, Services, Businesses and Centers.
Strategy, Organizational and Operations expert in implementing and managing ITOs (Software development, IT OPS, IT services) and BPOs structures, centers and teams (Customer services, technical support, claims, customer success management, digital marketing, presales, sales and several back-office services)