15 Years of my career has been service delivery and a good part of any good delivery system is a robust process design, an excellent workflow structure. I have had the some wonderful opportunities to build processes ground up and well as make improvements to existing ones, by themselves, they dont mean much unless there are visible improvements in the overall business. The effectiveness and efficiencies they bring in and the costs they bring down. I do believe, I can help my potential clients needing advice on process improvements, managing bottlenecks or drafting Standard Operating Procedures for their businesses.