1. Maintain project operation figures. 2. Deferred Transaction on time and Backlog. 3. Focus on project quality to meet the required bench mark. 4. Handle transferred hard calls and VIP customers. 5. Send external and internal reports. 6. Review agents` activities on daily basis. 7. .Apply motivation tools (Team building outing-thanks mails – bonus). 8. Implement all the company processes accordingly to C.O.P.C Certificate www.copc.com.