I am a highly skilled IT professional with over 15 years experience as a Business systems analyst with various systems such as Oracle, Salesforce and Workday. I am a certified salesforce administrator with over 3 years of experience and a certified Project management professional (PMP) with over 5 years of experience. I have an extensive background in the insurance industry, healthcare, Human resource, sales and marketing. My areas of expertise in Salesforce Salesforce Configurations, Business Development, Sales Support, Direct Sales, Customer Service, Inbound Call Center, Lead Generation and Pardot, and QuestionPro integration. Examples of the Salesforce services that can be provided are listed below: • Security & Access • Custom Apps, Objects, Fields, Page-Layouts, List Views • Profiles, Record Types • Lead, Activity and Campaign Management • Reports & Dashboards • Data Management - Import, Export • Communication Templates • Products, Price Books • Desktop & Mobile Management • Workflow Rules, Approval Process, Process Builder • App Exchange Apps