- Configuration and customization of Salesforce.com performance edition. o Adding new objects & fields o Page layouts o Users, Roles, Profiles – security - Experience with Partner Communities for over 300 users - Provide recommendations and support to the Sales and Marketing Executives by tailoring Salesforce.com to meet business needs. o Creating email templates o HTML emails and tracking o Mass Emails o List Views o Process automation – workflows, etc. o Reports/dashboards o Historical Snapshot Reports - Design, setup and maintain standard and customer objects while structuring user roles, security profiles, workflow rules and process automation. o Setting up page layouts – console views o Email/task automation o Formula fields - Conducted training on all Salesforce.com related systems for sales, marketing and partner users. o Partner Community Training Demo Videos o SFDC Helpful Tips o New Employee Training o Training sessions at National Sales Meetings - Perform basic administration duties like maintain data accuracy, troubleshoot system and user errors, maintain territory alignments, and prepare reports/dashboards. o Maintain partner user licenses – inactive vs active o Password issues o De-duplicating leads and contacts o Using Dataloader to mass update fields o Inventory management