• Over 10 years of
total IT experience in the Chat-bot, Dialog-flow, NLP, NLU, Python, Deep
Learning, Bots Twilio, Slack Bot, Microsoft Bot framework, Amazon Lex, WhatsApp
API, Bot, Bot Framework, Twilio API, Voice Bots, Chatbot, Liveperson, Live
agent, Facebook messenger, Configuration & Release Management, Enterprise
Software Design & Development.
I am good at making
Chat-bots for:
- WhatsApp
- WhatsApp Business
API
- Microsoft QnA
Maker
- AWS QNA Bot
- Amazon LEX
- Facebook
- Telegram
- Viber
- Website
- Slack
- Salesforce
- Microsoft Teams
-Twilio SMS
• Extensive
experience in eCommerce, UK Government, Banking & Finance, and utility
domain with complete Agile & Waterfall project delivery life cycle and
excellent presentation skills.
• Skilled in Build
& Infrastructure Automation, Continuous Integration, Deployment, and
Technical Verification of Releases.
• Expertise in
chat-bot tools’ administration and upgrades.
• Hands-on
experience in end-to-end support of high profile large and complex technical
projects/programs, and in-depth knowledge of best practices with a range of
tooling options.
• Hands-on
experience in owning Release Management life-cycle through vital Release
Planning, Scoping, Change coordination, System and User Acceptance Testing, QA
Reviews, Managing Risks & Impacts, Release & Deployment management to
assert that a product or a service is robust, capable, and highly-available.
• Expertise in
creating and maintaining an environment landscape plan/dashboard for the
Program showing the state and utilization (booking) of all environments.
• Organized and led
project Teams, continuous Interaction with executives from all levels in the
organization, Stakeholders, Business users, and different IT Infrastructure
teams and defining TOM.
• Self-motivated and
a good team player with a proactive personality having strong Analytical,
Problem solving, Decision making & Time management capabilities.
• Weekly/Ad-hoc
status reporting to the stakeholders related to risks/issues that have been
identified and how they are being managed.