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Client Service Associate

$8/hr Starting at $100

I had worked in BPO industry for over 8 years and the job I had was when I worked for almost three years as Project Coordinator, outsourcing for one of the most reputable brand agencies in the US, BDA (bdainc.com). I have been the bridge between vendors and clients, helping to locate and connect with the best manufacturers for products required by the clients of BDA. I work with both vendors and clients, in collaboration with Account Managers, from design through proofing to shipping of a variety of products. I enter orders, follow up on them, and provide feedback to clients on delivery timelines, communicating with them via email and phone when needed. Sourcing which includes negotiations with suppliers to make sure we keep our margin and get more revenue by getting additional charges not quoted waived. We provide customized branded and unbranded merchandise items to our clients such as Caterpillar, Johnson & Johnson, Bank of America, Abbott, GSK, AT&T, Ford, FedEx, Corona, NFL and other major sports leagues and many more. I am diligent and pay a keen attention to detail, while ensuring that communication with clients or stakeholders is timely and highly professional. I believe this is an opportunity that isn't just exciting but one that aligns with my core competencies and my skills.

About

$8/hr Ongoing

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I had worked in BPO industry for over 8 years and the job I had was when I worked for almost three years as Project Coordinator, outsourcing for one of the most reputable brand agencies in the US, BDA (bdainc.com). I have been the bridge between vendors and clients, helping to locate and connect with the best manufacturers for products required by the clients of BDA. I work with both vendors and clients, in collaboration with Account Managers, from design through proofing to shipping of a variety of products. I enter orders, follow up on them, and provide feedback to clients on delivery timelines, communicating with them via email and phone when needed. Sourcing which includes negotiations with suppliers to make sure we keep our margin and get more revenue by getting additional charges not quoted waived. We provide customized branded and unbranded merchandise items to our clients such as Caterpillar, Johnson & Johnson, Bank of America, Abbott, GSK, AT&T, Ford, FedEx, Corona, NFL and other major sports leagues and many more. I am diligent and pay a keen attention to detail, while ensuring that communication with clients or stakeholders is timely and highly professional. I believe this is an opportunity that isn't just exciting but one that aligns with my core competencies and my skills.

Skills & Expertise

Customer ServiceDesignEmail ServicesInvoicingLogisticsOrder EntryOrder ManagementOrder ProcessingOutsourcingPurchasing ManagementShipping Consulting

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