Result-oriented Professional with over 5 years of experience in: • Skilled in designing & conducting customized training programs geared towards optimizing knowledge & operational CORE COMPETENCIES • Determining training needs, identifying training gaps, & conducting programs to enhance operational efficiency leading to increased productivity • Developing and leading effective customer service ensuring customer success through pragmatic partnership with customers and other cross functional teams • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level • Ensuring continuousinteraction with the customertomake sure that area of concern can be worked upon forimproved service levels • Conceptualising & developing need based training modules for developing multi skilled work force for utilization within sub processes for optimum efficiency • Mapping businessrequirements and coordinating in developing and implementing processesin line with pre-set guidelines