If you are going to purchase or recently purchased a Zoho account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zoho setup that will fit for your business.
Some of common tasks are:
Set up notification rules
Customize email templates
Set up ticket views based on your business
Updating page layouts / Help Center
Work with Automation/Macros/Triggers
Working with dashboards and reports
Integrate Zoho with your phone system
Before placing order, please contact me for some details and requirements.