Maureen graduated summa cum laude from the University of Detroit, with a bachelor's degree in engineering. She occasionally quips that college life may have presented her a first crack at successful project management, after juggling school with career, while also raising children... trial by fire! Over the years, Maureen has seen the cause-and-effect of problems on projects and in the business environment. These issues usually have boiled down to the need for process improvement, training, communication, and other 'soft' problems. In a healthy business culture, quality problems present a fantastic opportunity for improvement and growth. Maureen's passion lies in the 'how' of the task: paying attention to the intangibles, which often gives rise to vastly more successful task completion. As a result, Maureen has focused on quality, process, and communication throughout her career. She has been instrumental in implementing ISO 9001 certification in several engineering firms, prov