1. Extensive technical writing experience for financial, telecommunication and customer service industries. 2. Extensive experience teaching resume writing at both the corporate and post-secondary levels and crafting resumes for entry level, professional and executive positions. 3. Published internationally as a creative writer of both fiction and nonfiction pieces as well as a collaborative writer on several textbooks. 4. Editing experience with a publishing house working on textbooks, children's books and mainstream novels. 5. Extensive experience using Microsoft Office Suite, Corel WordPerfect, Adobe Acrobat and several other word processing, presentation and desktop publishing software applications, as well as teaching these skills at both the corporate and post-secondary levels. 6. Experience teaching writing, research and grammar skills in a university environment.