CRM used Salesforce. Above average skills using SFDC due to subscription customizations, NPS survey integration, and high daily usage to view/update customer data. Experienced Client Success Manager (CSM) which relied heavily on customer feedback via survey results. Performed data analysis, aggregate data review, and predictive modeling using tools like Excel pivot tables to create charts and graphs to be used in PowerPoint. Presented previous, current, and predictive results monthly to VP Executive level team.