I've graduated from engineering faculty 2007 and certified from Microsoft as a professional developer 2009 Then I decided to shift my career to customer care to do what I love. I have 6 years experience in customer care field, 5 of them I worked for Vodafone Egypt telecommunication I'm passionate about what I'm doing, hard worker, quick learner and can handle multi tasks. I meet deadlines and can work in a specific time frame. I work around solutions to exceed customer expectations and to deliver an excellent customer experience.