I have handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Have basic technical skills. Remained courteous and calm at all times, even during moments of intense customer displeasure. Memorized entire line of company products & services, including prices and special discounts. Managed a team of 20 agents for UK outbound telecom process. All total have a experience of more than 12 years in this field.