I am a hardworking, Organized, creative and strategic thinker with strong passion to manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing  through various channels such as email, live chat, and phone support, social media replies and data entry management. 

Services:
• Email support (responding to inquiries about products/services, orders, cancellations, returns, and refunds)
• Live chat support (answering questions, providing product recommendations, and resolving issues)
• Phone call support (handling customer inquiries and providing personalized solutions)
• Full-time virtual assistant tasks (calendar management, project management, data entry, product listing, copy-paste work, and more)
• Cold emailing (reaching out to potential customers to generate leads) and Microsoft tools such as excel, word and PowerPoint for data entry 

Tools:
I have experience using a variety of tools, including:
• Customer support software (Zendesk, Zoho Desk, Intercom, Hubspot, Freshdesk)
• Project management tools (Slack, Asana, Click-up, Trello, Monday.com)
• Graphic design tools (Canva)
• Email marketing tools (Flodesk)
• Automation tools (Zapier) and Microsoft tools such as excel, PowerPoint and Word. 

I am always open to learning new things and I am quick to adapt to new software and tools.

If you need help with anything that is not on the list, please feel free to ask. I am eager to help and ready to work for more than 30 hours per week at any time zone.