Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

Preparing and sorting documents for data entry. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents. Creating data backups as part of a contingency plan 

General admin roles and responsibilities include providing support for all types of organizations and businesses and their staff members. The duties can include general clerical tasks, such as drafting documents and answering telephones, as well as administrative jobs, including scheduling and project management