Hello! I am Loraine, a Top Rated Plus Customer Support/VA in Upwork with an Upwork Skill Certification for Customer Service, ready to provide friendly and professional Customer Service with an emphasis on E-Commerce and Dropshipping and Dispute Manager on Klarna. Identifying and assessing customers’ needs to achieve satisfaction, meeting current productivity and quality standards within a high-volume environment. I also enjoy helping people and feel a sense of accomplishment doing it.
My Top Skills:
- Customer Support
- Technical Support
- Data Entry / Encoding
- Virtual Assistant
- Social Media Management
- Content Editor for Tiktok and IG Reels
Software and Application:
- MS Office (Word, Excel, and PowerPoint)
- Google Docs
- Zendesk
- Salesforce
- WordPress
- HelpScout
- Discord
- Gorgias
- Shopify
- DeepL
- SendCloud
- Canva Pro
- Sling
- Slack
- MS Teams
- Klarna
- PayPal
- Stamped.io