As a successful professional providing outstanding services, I take pride in my ability to exceed my goals and consistently receive 100% customer satisfaction and retention in my career as a freelancer thus far. I have more than 13.000 worked hours through Upwork (I can provide further details), more than 35 clients, and have been a Top Rated Freelancer for 8 years, which makes me feel absolutely proud :)

Experience: 

-Customer Support and Satisfaction 

-Email Management and Chat support 

-Invoices, purchases, subscriptions, and refunds

-Escalation to different departments

-Zendesk, Frontdesk, Zoho Desk, Gorgias, HubSpot, Bitrix 

-Shopify, Asana, Slack, Trello, WebinarJam, Kajabi 

-Social Media (Twitter, Instagram)

-CSAT

I consider myself a fast learner and love learning new tools and procedures, if some of your requirements are not listed on my profile do not worry, I am charmed with assuming challenges!