I am a dedicated, hardworking honest professional who believes in adding value to the work done in terms of accurate and timely completion of work. A graduate with an experience of over 7 years in the field of customer service, I have worked in fields such as I worked in the public relations and media department to receive the public and solve their problems for a period of three years and I am still on the same work, telecom providing customer support in /chat/email. Confidentiality of data is paramount since I have handled very sensitive customer data. I have lead a team of customer service members for egiht years ensuring the client agreement levels were met. In the supervisory role had to co-ordinate among the various departments within the organisation as well as the client to ensure smooth continuity of business. Proficient with Excel, Word and PowerPoint.