My expertise is Customer Support via phone and online chat. I have over 6 years of experience handling inbound support, customer complaints and retention, as well as email support and tickets. I also have over 2 years of management experience where I was responsible for training and leading a team of exceptional customer service agents. I have used numerous programs during my career, including Zendesk, Salesforce, LiveOps, LiveChat, and Chataroo. My superior customer service skills have been acquired through call center, retail, internet and the hospitality industry. Some of my other talents include data entry, transcription, internet and library research, and expertise in MS Office 2013 Pro.