Have you ever wondered exactly how your employees are REALLY performing? I have worked inbound/outbound, reception and office manager roles. I always knew when the higher ups were monitoring a phone call or calling in pretending to be someone else. I will make phones calls to your business. I will pretend to be any person with any situation. After the call is finished, I will email you my evaluation. Do you need me to be an irate customer? I can do that. Do you want me to call and ask for information? I can do that too.