As a customer service

●Resolve and de-escalated customer complaints by solving

issues quickly, achieving a high level of customer

satisfaction.

●Generated daily reports and recommendations for

corrective actions to assist senior management in making

decisions for improvements in operations.

●Enhanced service delivery by recommending changes to

procedures and products in response to customers’

feedback.

●Communicated effectively to appease angry customers

by suggesting the best ways to resolve service and billing

issues.

●Addressed concerns and determined the service needs of

each caller.

●Collaborated with team members to implement new

initiatives for customer service and exceed team goals

●Communicated with the customer to explain billing

procedures and arranged for payment options, processed

all payments accurately.

●Response to report technical issues and using personal

knowledge and experience to resolve problems promptly.

●Respond to customer questions and complaints,

delivered fast. Friendly, and knowledgeable service and

was successful in retaining customer loyalty.

As an administrative assistant

●Answering questions about the homeowner’s billing

statement inquiry

●Handling complaints

●Checking homeowners’ association application status

●Update personal information

●Checking architectural modification application status

●Assisting homeowners with their property violations

●Checking estoppel and condo questionnaire order status

●Provide documents rules and regulations, and CC&Rs,

when asked via email

●Assisting in filing a dispute and checking the status

●Send emails to prospects

●Response to emails or call interested prospects

●Set up a meeting with the prospects and Sales

Representative Account Manager

●Do follow-ups by sending emails and calling contacts

●Send weekly report