10+ years of experience in customer service (Government of Canada and Private companies) and I have the ability to develop trusting relationships with clients, apprehend their worries and find the best solution for their needs. Possess a B.A.A in Human Resources Management. My kills are not limited to customer service but also : Travel and Tourism: My interest in travel can be translated from writing travel post about different cities or travel tips up to finding the cheapest flight or find the perfect destination for all types of vacation. I detain a certificate in Hotel Reception (Montréal, Canada) and have done numerous work exchange in hostels ( New York & Los Angeles) and Airbnb business. I understand the task of this jobs as for check in/check out and making a reservation. Through this experience, I have become familiar with CloudBeds, the Airbnb host platform (communicating with guest, managing reservation calendar, posting housing picture/description). Freelance translation/ transcription: As a freelancer, I am able to take care of English-French translation. My experience range to a translation of resume, medical documents ( description of surgery and consent form), copywriting and general translation. I am also part of the French transcription team of transcribeme.com and have experience doing transcription for French Canadian or France french audio file.