Are you looking for someone who can handle a large bulk of tickets as fast as possible? Someone, who can copy/paste responses and move on? Then I am not the right person for you. Do you want someone who can develop a relationship with your customers and create promoters for your business? What about customer loyalty and retention? Well, then, this is where I come in. Customer support is more than just responding to a support ticket.
Your customer support defines the customer’s experience and your customer’s experience is what makes or breaks your business.
-73% of customers commit to a brand because of strong customer service
-89% of customers changed to a competitor after a poor customer service experience
-50% of customers allow a company one week to respond to an inquiry before abandoning the service
-86% of customers are willing to pay more for an improved customer experience
-In addition, 57% of customers said that an unaddressed negative review was the primary reason they left the brand.
I am a well-trained customer service representative with experience in different aspects of this line of work, whether it be by phone, email, or live chat support with recent certification from Alison.
QUALITIES THAT SET ME APART:
- Very cordial as a team player, willing to support long-term company goals.
- Strong communication, presentation, and interpersonal skills.
- Focused and detailed oriented when it comes to customers' problems.
SOFTWARE/TOOLS I HAVE WORKED WITH IN THE PAST:
✅ Zendesk
✅ WordPress
✅ Woocommerce
✅ Manychat
✅ Facebook Business Suite
✅ Help Scout
✅ Shopify
✅ Gmail, Yahoo Mail
✅ Microsoft Office
✅ Microsoft Excel
✅ Google Calendar, Google Docs
SKILLS:
✅ Email and Chat Handling
✅ Phone Support
✅ Refund Processing
✅ Reshipment Processing
✅ Order Processing/Tracking
✅ Ticketing/Reservations
✅ Handling Complaints
✅ Basic Troubleshooting
✅ Basic Photo Editing
I am available for any shift in any time zone PST, EST, Central, GMT.
Rethink your customer support. Redefine your success. Remote hire me.
Cheers,
Azam M.