Some of the customer service job duties may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner.
Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers. Apart from answering questions and resolving issues, the duties of a customer service representative may include providing information about a company’s special offerings and upselling related products/services.