Handling incoming customer inquiries through various channels such as phone calls, emails, live chat, or social media. Ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining positive customer relationships.
Simply:
- Responding to Customer Inquiries
- Providing Product or Service Information
- Resolving Customer Issues
- Handling Customer Transactions
- Maintaining Customer Records
- Offering Technical Support
- Handling Complaints and Feedback
- Following Company Policies and Procedures
- Continuous Learning and Development
- Collaborating with Team Members