Knowledgeable in using different tools such as Trello for project management, Slack and skype for communication, Zendesk and Sharpspring for CRM, DEAR cloud inventory system, google calendat, google drive for docs and sheets, LiveChat tool, navitaire for ticketing system and voyager for booking system. Knows well with phone etiquette, email management and chat support. Can handle different kinds of customers and trained to be calm and professional even under pressure.