I have 11 years in the Business Process Outsourcing industry for both as a Customer Service/Technical Specialist and Back-office support. As a Customer Service/Technical Specialist, I handled tasks such as order fulfillment, product listing, product research, data entry, basic technical troubleshooting, and as a directory assistant. As a Fraud Analyst from back-office, I handled customer profiling (KYC), document verification, and risk/fraud analyzation.