At IB International I managed all the customer support side for our international clients. I was in charge of VIP clients assistance, as well as real estate new acquisitions, portfolio management, website translation and content management, scheduling. As a front office assistant at NH Genova Centro I took care of the check-in and check-out routine as well as the pre-arrival process of guests' reservations and payments. I am also responsible for the online customer support on booking.com and monthly report on the hotel's ranking. I assisted students at the reception desk as well as in call center at Streamline language school. My primary duties were • to identify a client's need for studying a foreign language, whether it was for business, personal interest or taking a language exam • to give information about available courses, interview a student in order to define the level of preparation • to enroll students in groups, follow their payment history using the software developed for the school • to manage the list of attendance for specific requests that didn't match with the current availability