• Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answers questions, providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Accomplishes sales and organization mission by completing related results as needed. • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answers questions, providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Accomplishes sales and organization mission by completing related results as needed. • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing cusTomer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming callS • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Handle complaints, provide appropriate solutions and Alternatives within the time limits and follow up to ensure • resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Go the extra mile to engage customers • Resolve customer complaints via phone, email, mail or social media • Use telephones to reach out to customers and verify account information • Greet customers warmly and ascertain problem or reason for calling • Cancel or upgrade accounts • Assist with placement of orders, refunds, or exchanges • Advise on company information • Take payment information and other pertinent information such as addresses