Results oriented senior manager with over 20 years experience running call centers for large insurance, retail and banking organizations. My background is in call center management with focus on delivering quality service. My passion is the delivery of quality service and how to execute that through people. Customer Service Professional with over 20 years running call centers and managing the customer experience. Previous experience desigining and implemening customer surveys and mystery shop programs . Additional experience teaching undergraduate college for 10 years in the area of human resources. In my current positon I am responsible for the customers experience which is delivered through a large call center.