Provide quick and accurate handling of support interactions – phone, chat, screen
sharing and email.
- Handle and resolve customer inquiries, questions, complaints, and billing concerns
with the highest degree of courtesy and professionalism utilizing all resources
available given to Tier 1 representatives.
- Offer alternative solutions when appropriate if the issue is beyond the
representative’s training and scope of responsibility with the objective of resolving
the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the
Company’s set policies and procedures.