Customer success & Virtual admin support

• Answer Customer Inquiries.
• Escalate Customer Issues.
• Provide General Customer Support.
• Update Customer Records.
• Assist the Sales Team.
• The Help Scout Blog.
• Fielding telephone calls.
• Receiving and directing visitors.
• Word processing, creating spreadsheets, presentations and filing.
• Perform basic bookkeeping activities.
• Plan meetings and conference calls and arrange and manage meetings.
• Take and distribute meeting minutes.
• Providing office support to the team & Customers.
• Maintain electronic and physical files.
• Maintain weekly schedules of employees.
• Organize and provide documents, reports and information.
• Active listening, how of empathy & resolve of clients challenges.
• Answering product and service questions