* Verification of Inbound and Outbound Sales Orders * Provided excellent customer satisfaction through efficiency in products-related complaints, faxed orders and quote requests via chat, email * Provided coaching for order entry representatives in line with accuracy and performance * Processed UPS labels in line with Returns and Damaged Claims * Follow-up on orders on Billing block * Processed Credits and Collection Disputes via SSP * Processed Credits and Returns via SAP * Processed Purchase Order Reschedules and Rejections * Acted as POC for both internal and external clients at different management levels in providing resolutions * Extracted data reports as required by the business